|
Most people are always striving to
better themselves. It's the "American Way". For proof, check the sales
figures on the number of self-improvement books sold each year. This is not
a pitch for you to jump in and start selling these kinds of books, but it is
a indication of people's awareness that in order to better themselves, they
have to continue improving their personal selling abilities.
To excel in any selling situation, you must have confidence, and confidence
comes, first and foremost, from knowledge. You have to know and understand
yourself and your goals. You have to recognize and accept your weaknesses as
well as your special talents. This requires a kind of personal honesty that
not everyone is capable of exercising.
In addition to knowing yourself, you must continue learning about people.
Just as with yourself, you must be caring, forgiving and laudatory with
others. In any sales effort, you must accept other people as they are, not
as you would like for them to be. One of the most common faults of sales
people is impatience when the prospective customer is slow to understand or
make a decision. The successful salesperson handles these situations the
same as he would if he were asking a girl for a date, or even applying for a
new job.
Learning your product, making a clear presentation to qualified prospects,
and closing more sales will take a lot less time once you know your own
capabilities and failings, and understand and care about the prospects you
are calling upon.
Our society is predicated upon selling, and all of us are selling something
all the time. We move up or stand still in direct relation to our sales
efforts. Everyone is included, whether we're attempting to be a friend to a
co-worker, a neighbor, or selling multi-million dollar real estate projects.
Accepting these facts will enable you to understand that there is no such
thing as a born salesman. Indeed, in selling, we all begin at the same
starting line, and we all have the same finish line as the goal - a
successful sale.
Most assuredly, anyone can sell anything to anybody. As a qualification to
this statement, let us say that some things are easier to sell than others,
and some people work harder at selling than others. But regardless of what
you're selling, or even how you're attempting to sell it, the odds are in
your favor. If you make your presentation to enough people, you'll find a
buyer. The problem with most people seems to be in making contact - getting
their sales presentation seen by, read by, or heard by enough people. But
this really shouldn't be a problem, as we'll explain later. There is a
problem of impatience, but this too can be harnessed to work in the
salesperson's favor.
We have established that we're all sales people in one way or another. So
whether we're attempting to move up from forklift driver to warehouse
manager, waitress to hostess, salesman to sales manager or from mail order
dealer to president of the largest sales organization in the world, it's
vitally important that we continue learning.
Getting up out of bed in the morning; doing what has to be done in order to
sell more units of your product; keeping records, updating your materials;
planning the direction of further sales efforts; and all the while
increasing your own knowledge---all this very definitely requires a great
deal of personal motivation, discipline, and energy. But then the rewards
can be beyond your wildest dreams, for make no mistake about it, the selling
profession is the highest paid occupation in the world!
Selling is challenging. It demands the utmost of your creativity and
innovative thinking. The more success you want, and the more dedicated you
are to achieving your goals, the more you'll sell. Hundreds of people the
world over become millionaires each month through selling. Many of them were
flat broke and unable to find a "regular" job when they began their selling
careers. Yet they've done it, and you can do it too!
Remember, it's the surest way to all the wealth you could ever want. You get
paid according to your own efforts, skill, and knowledge of people. If
you're ready to become rich, then think seriously about selling a product or
service (preferably something exclusively yours) - something that you "pull
out of your brain"; something that you write, manufacture or produce for the
benefit of other people. But failing this, the want ads are full of
opportunities for ambitious sales people. You can start there, study, learn
from experience, and watch for the chance that will allow you to move ahead
by leaps and bounds.
Here are some guidelines that will definitely improve your gross sales, and
quite naturally, your gross income. I like to call them the Strategic
Salesmanship Commandments. Look them over; give some thought to each of
them; and adapt those that you can to your own selling efforts.
1. If the product you're selling is something your prospect can hold in his
hands, get it into his hands as quickly as possible. In other words, get the
prospect "into the act". Let him feel it, weigh it, admire it.
2. Don't stand or sit alongside your prospect. Instead, face him while
you're pointing out the important advantages of your product. This will
enable you to watch his facial expressions and determine whether and when
you should go for the close. In handling sales literature, hold it by the
top of the page, at the proper angle, so that your prospect can read it as
you're highlighting the important points.
Regarding your sales literature, don't release your hold on it, because you
want to control the specific parts you want the prospect to read. In other
words, you want the prospect to read or see only the parts of the sales
material you're telling him about at a given time.
3. With prospects who won't talk with you: When you can get no feedback to
yours sales presentation, you must dramatize your presentation to get him
involved. Stop and ask questions such as, "Now, don't you agree that this
product can help you or would be of benefit to you?" After you've asked a
question such as this, stop talking and wait for the prospect to answer.
It's a proven fact that following such a question, the one who talks first
will lose, so don't say anything until after the prospect has given you some
kind of answer. Wait him out!
4. Prospects who are themselves sales people, and prospects who imagine they
know a lot about selling sometimes present difficult selling obstacles,
especially for the novice. But believe me, these prospects can be the
easiest of all to sell. Simply give your sales presentation, and instead of
trying for a close, toss out a challenge such as, "I don't know, Mr.
Prospect - after watching your reactions to what I've been showing and
telling you about my product, I'm very doubtful as to how this product can
truthfully be of benefit to you".
Then wait a few seconds, just looking at him and waiting for him to say
something. Then, start packing up your sales materials as if you are about
to leave. In almost every instance, your "tough nut" will quickly ask you,
Why? These people are generally so filled with their own importance, that
they just have to prove you wrong. When they start on this tangent, they
will sell themselves. The more skeptical you are relative to their ability
to make your product work to their benefit, the more they'll demand that you
sell it to them.
If you find that this prospect will not rise to your challenge, then go
ahead with the packing of your sales materials and leave quickly. Some
people are so convinced of their own importance that it is a poor use of
your valuable time to attempt to convince them.
5. Remember that in selling, time is money! Therefore, you must allocate
only so much time to each prospect. The prospect who asks you to call back
next week, or wants to ramble on about similar products, prices or previous
experiences, is costing you money. Learn to quickly get your prospect
interested in, and wanting your product, and then systematically present
your sales pitch through to the close, when he signs on the dotted line, and
reaches for his checkbook.
After the introductory call on your prospect, you should be selling products
and collecting money. Any callbacks should be only for reorders, or to sell
him related products from your line. In other words, you can waste an
introductory call on a prospect to qualify him, but you're going to be
wasting money if you continue calling on him to sell him the first unit of
your product.
When faced with a reply such as, "Your product looks pretty good, but I'll
have to give some thought", you should quickly jump in and ask him what
specifically about your product does he feel he needs to give more thought.
Let him explain, and that's when you go back into your sales presentation
and make everything crystal clear for him. If he still balks, then you can
either tell him that you think he product will really benefit him, or it's
purchase be to his benefit.
You must spend as much time as possible calling on new prospects. Therefore,
your first call should be a selling call with follow-up calls by mail or
telephone (once every month or so in person) to sign him for re-orders and
other items from your product line.
6. Review your sales presentation, your sales materials, and your
prospecting efforts. Make sure you have a "door-opener" that arouses
interest and "forces" a purchase the first time around. This can be a $2
interest stimulator so that you can show him your full line, or a special
marked-down price on an item that everybody wants; but the important thing
is to get the prospect on your "buying customer" list, and then follow up
via mail or telephone with related, but more profitable products you have to
offer.
If you accept our statement that there are no born salesmen, you can readily
absorb these "commandments". Study them, as well as all the material in this
report. When you realize your first successes, you will truly know that
"salesmen are MADE - not born".
|